People want to work with a person, not a company.
PCH is a community of people; associates, guests and ownerships.
It is a relationship, built upon common purpose and values.
It’s more than a job, a guest experience, or a business investment.
Together, we are making a difference in people’s lives.
~Tony Davis, President
Job Summary
As a member of our hospitality team, the primary role of a Utility Supervisor is to supervise the daily operation of the Utility (Dish) Department by ensuring clean and orderly work areas.
This role will create positive leadership by providing guidance and training and is responsible for breaking down, cleaning, and storing dishes correctly and utilizing proper procedures for sorting and organizing china, glassware, and silverware.
A crucial part of this role is to inspect and maintain the dish machine, distributing stored items to designated areas while avoiding breakage, following sanitation schedules, empty trash cans, and cleaning floors.
Detailed Job Summary
· Ensure work areas are clean and orderly, following PCH Standard Operating Procedures (SOP), to maintain a hygienic and organized environment.
· Ensure proper breakdown, cleaning, and storage of dishes, adhering to established procedures to maintain cleanliness and prevent damage.
· Inspect the dish machine regularly for cleanliness, proper distribution of soap, water, and rinse solution.
Clean and sanitize the dish machine as needed, and properly shut it down at the end of business hours.
· Distribute all stored glassware, silverware, and china to their designated areas, ensuring they are organized and ready for use.
· Load china, glassware, and pre-soaked silverware into the dish machine according to guidelines.
· Follow the designated cleaning schedule for sanitation duties, including routine cleaning and maintenance tasks.
· Maintain cleanliness in all areas of the kitchen and back dock, including sweeping and mopping floors, taking out trash, and replacing trash bags.
· Help enforce safe work habits in the utility/dish room areas, ensuring compliance with safety guidelines and protocols.
· Assist in training and supervising utility personnel
· Ensure availability of proper cleaning supplies and assign crews to specific work areas as needed.
· Ensure proper procedures for handling, washing, and storing all items are followed, maintaining high standards of cleanliness and hygiene.
· Coordinate with the Banquet Captain for any items needed for use in banquet meal functions.
· Assign specific cleaning tasks to all personnel, utilizing a daily cleaning schedule for effective management.
Our Benefits Include:
Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture:
Our team embodies service that spans beyond typical hospitality.
Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others.
For this reason, we love coming to work to create new experiences every day.
The secret sauce to our successful recipe: Put people first.
We celebrate our places.
We encourage independent thinkers who fill their workspaces and properties with joy.
PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality.
Our core values are the foundation of everything we do!
You belong here.
Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)