*JOB SUMMARY:* Under the supervision of the IS Director, performs activities in Epic focused on meeting all the technical needs, care management functions, value-based care programs, and community health needs aligned with Franklin Primary Health Center’s (FPHC) mission statement; supports analysts and other team members through mentorship and functioning as an escalation point.
*ESSENTIAL FUNCTIONS:*
1.
Assists, trains, and supports customers and analysts with the operation and administration of Epic and supporting systems.
2.
Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experience.
3.
Demonstrates intermediate knowledge base of Epic system, comprehends technical documentation, and applies that knowledge to business solutions and process improvement.
4.
Reviews the Epic feature implementation recommendations of analysts and provides guidance to department leadership to support, modify, or decline the implementations.
5.
Creates, reviews, and updates test scripts utilized for end-to-end workflow testing.
6.
Uses organization, departmental, and application experience and knowledge to guide the evaluation of hardware and software solutions.
7.
Assists leadership with planning, developing, and implementing departmental, site, organization, and system projects.
8.
Participates in project teams and committees and identifies areas of improvement to advance operational strategies and initiatives.
9.
Creates, maintains, and reviews documentation to ensure clarity, accuracy, and compliance with current legislation, standards, and application and industry best practices.
10.
Provides recommendations for material used in the creation of training documentation.
11.
Trains analysts on application Epic enhancements and serves as a point of escalation for technical and application related issues.
12.
Generates reports for manager, department, organization, auditor, or other third party as directed or required.
13.
Participates in team members, customers, vendors, and stakeholders meetings to identify issues with current systems and to gather requests/requirements for new systems on a regular basis.
14.
Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required.
15.
Coordinates with clinical staff, leadership, and vendors on complex application or workflow issues.
16.
Provides support to the Helpdesk and resolves tickets assigned in Helpdesk software.
17.
Performs other duties as assigned.
*QUALIFICATIONS:*
*EDUCATION/EXPERIENCE:* Bachelor's degree in Information Technology preferred or related field.
Possess five (5) or more years' experience in Healthcare Information System.
Demonstrates proficiency and intermediate functional knowledge of Epic, third-party solutions and integrations, and the Microsoft suite of products
*KNOWLEDGE, SKILLS AND ABILITIES:* Possess ability to rationally make team decisions without supervision.
Demonstrate exceptional interpersonal, organizational and planning skills.
Possess excellent verbal and written communication skills and the ability to provide end-user training.
The position requires Ambulatory and Healthy Planet build experience.
*CERTIFICATION, LICENSES, REGISTRATIONS: *Epic certifications, project management, or clinical licensure strongly desired.
Job Type: Full-time
Pay: $36.
00 - $40.
00 per year
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
Schedule:
* Monday to Friday
Education:
* Bachelor's (Preferred)
Experience:
* IT: 1 year (Preferred)
* Desktop support: 2 years (Preferred)
* Network support: 1 year (Preferred)
Work Location: In person
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