Momentum IT Services is currently looking for a *Level I Support Technician* to provide remote and onsite help desk support to our customer base as well as assisting team leaders in the onboarding of new customers and customer projects.
We are looking for an individual who is eager to grow, highly customer-focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize, schedule, and execute tasks.
The role will involve basic desktop and system administrator skills.
The ability to represent our company in a professional manner and to communicate with customers is critical to success in this position.
(NO PHONE CALLS OR IN PERSON APPLICATIONS)
*Essential Expectations*
* Run timers and complete logically and grammatically correct timesheets describing your work performed each day.
* Create, schedule, and work to resolve service tickets.
* Answer inbound helpdesk phone calls.
* Monitor the successful completion of customer backups.
* Monitor the day-to-day operations of customers' IT infrastructure using monitoring tools.
* Basic installation, configuration, and support of the Windows operating system and various windows-based customer applications.
* Basic installation, configuration, and support of Windows server administration roles (Active Directory, DHCP, DNS, DFS, Print Server, Group Policy, File Sharing, File & Folder Permissions).
* Basic installation, configuration, and support of the following hardware device types: servers, workstations, monitors, switches, routers, firewalls, printers, scanners, faxes, VoIP phone systems, video surveillance systems, Wi-Fi systems, NAS devices, Backup systems.
* Basic Virus and Malware remediation.
* Basic documentation skills of customer IT infrastructure.
*Preferred Education*
* Associates degree or higher in Computer Science or related field.
*Preferred Certifications*
* CompTIA A+, CompTIA Network+
*Preferred Work Experience*
* Hands-on experience with supporting network hardware.
* Hands-on experience with most of the following:
* Microsoft Windows Desktop OS
* Microsoft Server OS
* Microsoft Active Directory
* Microsoft 365 Exchange
* Microsoft Office Products
* Microsoft Remote Desktop Services
* Microsoft Hyper-V
* VoIP Phone Systems
* Mac OS X (Not Required)
*Benefits*
* 12 Paid PTO Days.
* 8 Paid Holidays.
* 100% Paid BCBS Health Insurance.
* $20,000 Paid Life Insurance.
* 401K Retirement Plan w/ Employer Matching (Employee is eligible after one year of employment).
* Fitness Membership reimbursement plan.
* Company Profit Sharing (Employee is eligible after one year of employment).
*Soft Skills Required:*
* _Communication_ – The ability to communicate patiently and clearly with people at all technical levels.
* _Problem solving_ – The ability to get to the root of the problem and move forward with a solution or workaround in a timely, logical manner.
* _Lifelong learner_ – Must have a desire to continue learning new products and improving skills through online training and pursuit of certifications.
Job Type: Full-time
Pay: $35,000.
00 - $50,000.
00 per year
Benefits:
* 401(k)
* Health insurance
* Life insurance
* Paid time off
Experience level:
* Under 1 year
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* What is it about IT support that you are passionate about?
* How would you describe your typing speed?
Experience:
* Windows: 1 year (Preferred)
* Customer Service: 1 year (Preferred)
Ability to Commute:
* Mobile, AL 36607 (Required)
Work Location: In person
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