*Job Description:*
As a SaaS Support and Entry-Level Developer, you will play a critical role in providing technical assistance to users of our Software as a Service (SaaS) platform while also gaining hands-on experience in software development.
This position offers an excellent opportunity for individuals interested in both customer support and software development to develop a versatile skill set and grow within our organization.
*Responsibilities:*
* Provide first-line technical support to users of our SaaS platform via email, chat, or phone, assisting with inquiries, troubleshooting issues, and resolving problems promptly and effectively.
* Collaborate with internal teams to escalate and resolve complex technical issues that require developer intervention.
* Assist in the configuration and setup of new customer accounts on the SaaS platform, ensuring smooth onboarding and user experience.
* Document and track customer support inquiries, solutions, and resolutions using a ticketing system.
* Contribute to the development and maintenance of support documentation, knowledge base articles, and tutorials to empower users to self-serve and troubleshoot common issues.
* Participate in regular training sessions to stay updated on product features, enhancements, and best practices for providing exceptional customer support.
* Collaborate with the Project Manager & development team to assist in bug fixes on the SaaS platform.
* Write clean, maintainable code following established coding standards and best practices.
* Assist in testing and quality assurance efforts to ensure the reliability, scalability, and performance of the SaaS platform.
* Learn and apply new technologies and frameworks as required to support development efforts and enhance the functionality of the platform.
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*Core Values*
* Desire to Be the Best – Be the best at the job you have today.
Help make the company the best it can be.
Offer suggestions for improvement.
* Have Fun – Love Dogs! Enjoy your co-workers & enjoy your job.
* Be Humble / Help First – Always lend a hand where needed.
Never be above helping in any situation.
* Take Ownership / Be Responsible – Don’t blame others.
When you start a project, finish it.
When you make a commitment, fulfill it.
* Grow & Evolve – Always be willing to take on new challenges.
Don’t be afraid of the unknown.
Prepare yourself for your next job with the company.
* Be Respectful – Listen well and treat others how you want to be treated.
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*Ideal Candidate*
* Associates or Bachelor's degree in Computer Science, Information Technology, or related field.
* Strong problem-solving skills and a passion for helping customers resolve technical issues.
* Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
* Basic understanding of programming fundamentals and software development concepts.
* Familiarity with web technologies such as HTML, CSS, JavaScript, and web APIs.
* Experience with customer support or help desk software is a plus.
* Eagerness to learn and grow in a dynamic, fast-paced environment.
* Ability to work effectively both independently and as part of a team.
* Prior experience with version control systems (e.
g.
, Git) and issue tracking tools (e.
g.
, JIRA) is beneficial but not required.
* Knowledge of cloud computing platforms (e.
g.
, AWS, Azure) and SaaS concepts is a plus.
Job Type: Full-time
Pay: $45,000.
00 - $55,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to Relocate:
* Fairhope, AL 36532: Relocate before starting work (Required)
Work Location: In person
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