Identity Signs in Daphne, AL is looking for a part-time Front Desk Associate to join our team! We are seeking an energetic, motivated, and organized candidate to join our growing office.
Responsibilities:
* Welcome clients in a friendly and professional manner.
* Answer phone calls, emails, and in-person inquiries, providing information about our services, pricing, and order process.
* Receive and process orders, ensuring accuracy in specifications, quantities, and deadlines.
* Provide quotes and estimates for print projects based on client requirements.
* Maintain a clean and organized front desk area.
* Handle payments, process invoices, and maintain accurate records of transactions.
* Manage appointment scheduling for consultations, print pickup, and other services.
* Handle customer feedback and concerns professionally and escalate issues to management when necessary.
* Follow company policies and procedures regarding confidentiality, security, and safety.
Experience:
* High school diploma or equivalent; additional education or training in customer service is a plus.
* Previous experience in a customer-facing role.
* Strong interpersonal and communication skills, both verbal and written.
* Proficiency in computer applications, including email, Microsoft, Dropbox, and Quickbooks.
* Attention to detail and strong organizational skills.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Professional appearance and a courteous demeanor.
* Reliable and punctual.
* Strong problem-solving skills and the ability to handle challenging customer interactions diplomatically.
Job Type: Part-time
Pay: $11.
00 - $13.
00 per hour
Expected hours: 20 – 30 per week
Benefits:
* Employee discount
* Paid time off
Schedule:
* Day shift
* No weekends
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Ability to Commute:
* Daphne, AL 36526 (Required)
Work Location: In person
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