Front Desk Clerk (Part-time)

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with empathy and professionalism - Process payments and maintain accurate records - Assist with night audit duties as needed - Collaborate with other hotel departments to ensure guest satisfaction - Maintain a clean and organized front desk area Skills: - Strong hospitality management skills - Excellent customer service and interpersonal skills - Ability to communicate effectively in multiple languages (multilingual) - Proficient in front desk operations and hotel management software - Knowledge of phone systems and ability to handle high call volumes - Familiarity with guest relations best practices - Attention to detail and ability to handle multiple tasks simultaneously Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as assigned by their supervisor.
Job Type: Part-time Expected hours: 12 per week Benefits: * Flexible schedule Schedule: * Day shift * Evening shift * Holidays * Weekends as needed Work setting: * In-person Ability to Relocate: * Prichard, AL 36610: Relocate before starting work (Required) Work Location: In person