This is a part time position- mid day shift.
Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping and maintenance staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like PEP or ONQ
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Cash handling and credit card processing
* Knowledge of Microsoft Windows
'Communication method(s) used: *Phone*
* In person
* No remote work
This Job Is Ideal for Someone Who Is:
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people , guests and fellow employees
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Detail-oriented -- focus's on the details of work
* Autonomous/Independent -- enjoys working with little direction
* High stress tolerance -- thrives in a high-pressure environment
Job Types: Full-time, Part-time
Pay: From $13.
00 per hour
Expected hours: 20 – 30 per week
Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Night shift
* Weekends as needed
Experience:
* Customer Service: 1 year (Preferred)
* Hotel Experience: 1 year (Required)
Work Location: In person
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