Job Summary: Customer Service Representatives are responsible for building relationships with our customers and assuring their business needs are met.
Essential Job Duties and Responsibilities
Commit to the company culture of quality, safety, and live by the company core values Empowerment, Development, Execution, Teamwork, Innovation, and Leadership.
Have positive interactions and communication with all customers and suppliers.
Manage multiple customer orders, associated tasks, and projects simultaneously and respond quickly to all customer requests.
Take responsibility for the profitability of each of your individual customer order transactions (working in conjunction with Field Sales when necessary).
Develop and ensure sense of urgency and culture of quality, safety, and adherence to company core values.
Manage customers and suppliers with a positive attitude.
Work to meet required customer ship dates.
Work customer open customer order reports weekly via your SXe OEIO screen and your open supplier PO report as provided.
Take responsibility for the completion of your orders through the invoicing stage in OEIO.
Process orders and quotations accurately and timely.
Provide quotation copies to field sales reps on a timely basis.
Work closely with field sales to meet customer needs (quotations, pricing, project work, product research, expediting)
Keep customer cross-reference and customer contract pricing current.
Work to increase GM% with non-contract customers.
Actively participate in the outbound call campaign as required.
Basic Job Requirements
Proficient Communication Written and Verbal
Strong organizational skills
Computer Proficiency
Good interpersonal
Good decision making and problem-solving skills.
Good computer skills
Experience working with ERP systems.
Experience
3+ years in an Inside Sales Role
Educational Requirements
High School Diploma
Supervisory Responsibility
N/A
Work Environment: This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, i-Pads, smartphones, photocopiers, filing cabinets, and fax machines.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While the office portion of this job is largely a sedentary role, you need to have the ability to lift files and boxes.
You should have the ability to lift up to 10 pounds, climb stairs and walk the plant floor if necessary.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Turner Supply Company is an Equal Opportunity Employer.
Turner Supply Company does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided based on qualifications, merit, and business need.
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