Experience
· Skills and Knowledge
· Comprehensive knowledge of front desk operational procedures
· Working knowledge of Bell Stand, Switchboard operations and Concierge/Guest Services operational procedures
· Working knowledge of reservation procedures and related systems
· Effective influence skills
· Effective decision making skills
· Strong problem-solving skills
· Financial management skills e.
g.
, ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
· Ability to acquire and maintain relationships e.
g.
, associates, customers, vendors
· Knowledge of overall hotel operations as they affect department
· Good negotiation skills
· Ability to effectively manage labor productivity
· Good presentation and platform skills
· Strong communication skills (verbal, listening, writing)
· Strong organization skills
· Ability to use standard software applications and hotel systems
· Strong consensus building skills
· Strong analytical skills
· Effective conflict management skills
· Effective change management skills
· Strong customer and associate relation skills
· Good training/facilitator skills
· Knowledge of purchasing, inventory controls, supplies and equipment
· Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Education or Certification
· High School Diploma or equivalent required; Bachelor’s Degree preferred
· Hospitality Management Degree beneficial
Job Type: Full-time
Pay: $48,000.
00 - $54,000.
00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* Weekends as needed
Supplemental pay types:
* Bonus opportunities
Work Location: In person
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