Posted : Wednesday, September 13, 2023 03:05 PM
About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex.
Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities.
You will be the be the go-to-support for our sales reps, directly helping grow the company.
What’s in it for you:
Compensation starting at $16.
50/hour + year-end bonus and merit increases
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Advancement opportunities with structured career paths
Up to $5,000/year in tuition reimbursement
Employee referral bonus opportunities
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
Become the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems
Schedule appointments and help coordinate shipments from pickup to delivery
Help resolve shipping issues with a high level of professionalism
Provide excellent customer service to internal and external stakeholders
Support with billing and payment processing as needed
What you need:
1+ year customer service experience preferred
Hall of fame work ethic with a history of excellent attendance
Strong verbal communication skills – face to face and over the phone
Proficient in Microsoft Office, including Word, Excel, and Outlook
Ability to take ownership of responsibilities and see tasks through completion
Where you'll be: 26000 Bass Pro Dr.
Bldg E200 Suite 214, Spanish Fort, AL 36527
• Phone : NA
• Location : 26000 Bass Pro Dr. Bldg E200 Suite 214,Spanish Fort,AL 36527, Mobile, AL
• Post ID: 9005472198
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