Guest Service Representative

The *Guest Services Representative (GSR) *creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone.
The GSR welcomes guests into the bakery, helps them learn about our different products and what we have to offer, and helps them find exactly what they need for every occasion.
The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.
We work hard to maintain a welcoming and friendly environment for our team members.
*Requirements* * Prefer 18 and older.
Must be 16 or older.
* Possess a strong sense of teamwork.
* Ability to follow instructions.
* Has integrity.
* Takes initiative.
* Works well under pressure.
* Outgoing and friendly personality.
* Attention to detail.
* Multi-tasking ability.
* Strong sales ability.
* Strong sense of urgency.
* Genuine care for others’ needs.
*Responsibilities*(Including, but not limited to…) * Abide by all NBC policies and procedures.
* Uphold the NBC image and brand.
* Assist other departments when necessary.
* Introduce walk-in guests to the bakery and products using a Guest Tour.
* Suggest creative solutions to guests with walk-in orders.
* Suggest the purchase of add-ons and retail to make the product a complete experience.
* Assist phone-in guests with their orders.
* Give cake presentations while performing quality control tests.
* Operate and balance the POS with accuracy and efficiency.
* Collect email addresses from guests.
* Have current and complete knowledge of current prices, products and promotions.
* Keep retail area clean, swept and neatly merchandised throughout the day.
* Must be willing to cross train to learn Crafting, Frosting, and possible Baking tasks.
Job Type: Part-time Pay: $11.
00 per hour Benefits: * Employee discount Shift: * Evening shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Ability to commute/relocate: * Mobile, AL 36606: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person