We are looking for a dynamic IHG Hotel Front Desk Agent / Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
We are looking for a flexible person; There is no set schedule.
We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:
Sunday - Saturday
* 7am-3pm
* 3pm-11pm
* 11pm - 7am (sometimes)
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Maintains customers' privacy
* Provide information about our hotel, available rooms, rates, and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
* Knows daily activities and meetings taking place in the hotel.
Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
* Reports any unusual occurrences or requests to the Front Office Manager or General Manager
* Manages and resolves all guest complaints in a professional and courteous manner
* Performs other duties as assigned
* Performs cleaning duties
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
* Experience with the hotel reservation software Opera
* Experience with Gmail, Microsoft Office Suite (Word, Excel)
* Ability to understand and adhere to proper credit card and cash handling policies and procedures.
Able to properly secure guest information.
* Proper telephone etiquette
* Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.
com
* Engaging and Professional Customer Service Attitude
* Excellent communication and organizational skills toward the public, hotel staff and management
*We are*:
* Detail-oriented -- quality and precision-focused
* Innovative -- innovative and risk-taking
* Aggressive -- competitive and growth-oriented
* Outcome-oriented -- results-focused with strong performance culture
* Stable -- traditional, stable, strong processes
* People-oriented -- supportive and fairness-focused
* Team-oriented -- cooperative and collaborative
Job Type: Part-time
Pay: From $12.
00 per hour
Expected hours: 24 – 32 per week
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Night shift
* Overnight shift
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel experience: 1 year (Preferred)
Ability to Commute:
* Mobile, AL 36619 (Required)
Ability to Relocate:
* Mobile, AL 36619: Relocate before starting work (Required)
Work Location: In person
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