*Job Title: Front Desk Associate*
*Company: Days Inn Hotel*
*Location: Mobile, Alabama*
*Job Description:*
Days Inn Hotel is looking for a friendly and organized Front Desk Associate to join our team.
As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and ensuring a positive experience for all visitors.
If you have strong communication skills, attention to detail, and a passion for hospitality, we invite you to apply for this exciting opportunity.
*Responsibilities:*
* Greet and welcome guests in a friendly and professional manner.
* Check-in and check-out guests efficiently, ensuring accurate information and timely processing.
* Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
* Manage reservations, cancellations, and changes in accordance with hotel policies.
* Handle guest payments, issue receipts, and maintain accurate records of transactions.
* Answer phone calls and respond to emails, directing inquiries to the appropriate departments.
* Resolve guest issues and complaints promptly and effectively.
* Collaborate with housekeeping and maintenance staff to ensure smooth operations.
*Qualifications:*
* Previous experience in a front desk, customer service, or hospitality role is preferred.
* Strong communication and interpersonal skills.
* Excellent organizational and multitasking abilities.
* Familiarity with hotel booking systems and basic computer skills.
* Positive attitude and willingness to assist guests with their needs.
* Ability to handle stressful situations with calmness and professionalism.
* Detail-oriented with a commitment to delivering high-quality customer service.
* Flexibility to work varied shifts, including evenings, weekends, and holidays.
*Requirements:*
* High school diploma or equivalent preferred but not required
* Knowledge of basic office equipment (phone systems, printers, etc.
).
* Familiarity with the Days Inn brand is a plus.
* Fluency in additional languages is an asset.
* Professional appearance and demeanor.
Join our team at Days Inn Hotel and be a part of creating a welcoming and positive experience for our guests.
If you have a passion for hospitality and enjoy working in a dynamic environment, apply now to become a valued member of our front desk team!
_Days Inn Hotel is an equal opportunity employer.
_
Job Types: Full-time, Part-time
Pay: $8.
00 - $12.
00 per hour
Expected hours: 20 – 36 per week
Benefits:
* Employee discount
* Flexible schedule
Schedule:
* Monday to Friday
Ability to Relocate:
* Mobile, AL 36619: Relocate before starting work (Required)
Work Location: In person
Whatsapp
