Guest Sales Coordinator

THE BEACH CLUB GUEST SALES COORDINATOR The Guest Sales Coordinator is primarily responsible for completing tasks related to Reservation Sales, Guest Inquiries, Web Reservations, Collecting Deposits, and General Support to the Guest Sales Agents.
Additional duties will include answering incoming phone calls, booking reservations, lead generation, handling existing reservations and handling of special guest requests along with other tasks assigned by leadership as it relates to guest sales and relations.
WORK FROM HOME after 6-8 weeks of in-house training! Opportunity to earn monthly incentives after training! Focus on a checklist of clerical items that require attention throughout the day.
Answer reservation sales calls and secure bookings using the provided call flow.
Handle payments, refunds, and review of guest folios.
Follow up on initial sales calls and leads.
Provide accurate resort information to guests.
Answer Maintenance and Housekeeping calls and create work orders.
Answer General Property calls.
Answer calls from guests who booked through another property management company (Third Party calls.
) Cancel, modify, and reinstate existing reservations.
Book group, complimentary/gift certificate reservations.
Follow up on possible sales leads by calling back guests who tried to reach the resorts.
Update credit card information, guest counts, etc.
as needed.
Create door codes as needed.
Communicate well with other depts as needed, via chat, email, and phone.
Read/Respond to emails in a variety of email boxes.
Update Web reservations as needed.
Run a daily deposit report – call guests to get a new credit card added for payment.
Move guests to different units as needed for a Room Move request from Owner Relations Assist with Early Arrival and Late Departure check-in process.
Assisting guests with the use of the Spectrum Resorts App Use multiple systems used to complete tasks throughout the shift.
Assist with adding group sales reservations via rooming lists.
Additional tasks as assigned.
Required Skills: Excellent customer service/hospitality skills Excellent communication skills, both oral and written Advanced computer skills to include Microsoft Office programs and the ability to learn property-specific computer programs.
Self-motivated to work independently and with other team members.
Strong sales skills to close sales and follow up on leads.
Ability to Multi-task between different software programs, and tasks, while speaking on the phone.
Prior Front Desk, Call Center, or Reservations experience preferred, but not required.
Prior Customer Service preferred, but not required.
Provide World Class Customer Service.
Physical Requirements: Must be able to sit at computer/phone and stand/walk as needed Must be able to bend, kneel, and stoop Must be able to move/lift up to 25 lbs.
Flexible work from home options available.