Customer Service Representative

INTRODUCTION: This Operating Procedure is developed to provide a functional description of the Customer Service Representative (CSR) position.
The primary function of CSR is to ensure the satisfaction of our customers in their business dealings with us.
CSR is the primary point of customer contact for the company.
REQUIREMENTS: Required: A High School Diploma or equivalent.
Must be able to operate office machines including Computer, Calculator, and Copier and be willing to learn Stone Profits and box store portals.
You must have good telephone skills.
Must be organized and detail oriented.
Must be able to work with constant interruptions and distractions.
Must be able to communicate effectively both in writing and verbally in English to interact with clients and other employees and write and read reports.
You must have excellent telephone communication skills and the ability to deal with customers who may be irate.
Occasionally you will be required to go into the yard, which may be hot, cold, wet, and dirty.
RESPONSIBILITIES AND DUTIES: Enter all customer information into Stone Interiors operating system.
Create and maintain box store territory.
Inspect drawings to verify quantities and verify changes for contract adjustments.
Monitor and verify orders to move towards production.
Inform management about schedule requirements, inventory needs, deliveries and pickups, and other information needed for the efficient handling of customer orders.
Provide installers with accurate directions, instructions, and maps for delivery.
Assure customer satisfaction after installation.
File all paperwork in an accurate and timely manner.
Cheerfully greet all customers as they enter the premises.
Assist other departments as needed.
Benefits Health/Dental/Vision coverage STD/LTD PTO Opportunity for growth and advancement Paid Training No nights or weekends Paid major holidays Compensation: $30,000 - $32,000 Annually We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Stone Interiors Stone Interiors began operation in July of 1997.
The owners have over 63 years of experience in stone fabrication and installation, specializing in marble, granite, quartzite, and engineered quartz.
After 20 years in business, we have expertly installed over 50,000 jobs.
We now own and operate three showrooms in South Carolina, Alabama, and Louisiana.
Services Provided Fabrication and installation of granite, marble, and engineered quartz, including Caeserstone, Silestone, and Cambria.
Visit one of our three full-service showrooms and slab yards across the Gulf South.