CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE
Full time opportunity at the Mobile, AL Airport
This position pays up to $21.
95 / hour ($16.
60 / hour plus monthly bonus opportunities) based on performance.
Earning potential of $45K in your first year!
Full Benefits Package available
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.
This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays up to $21.
95 / hour ($16.
60 / hour plus monthly bonus opportunities)
We offer:
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
The schedule(s) for this position is:
Sunday-Tuesday 3:30pm -11:30pm
Wednesday & Thursday OFF
Friday 11:30am -7:30pm
Saturday 3:30pm -11:30pm
Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
Our philosophy is to take care of our customers and employees first.
We know if we do this, success will follow - for both our company and our employees
Responsibilities:
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years old
High School Diploma or G.
E.
D.
required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work one of the following shifts/schedules:
Sunday-Tuesday 3:30pm -11:30pm
Wednesday & Thursday OFF
Friday 11:30am -7:30pm
Saturday 3:30pm -11:30pm
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