Client Services Administrator

Purpose The Client Services Administrator plays a crucial role in delivering high-quality services to our clients.
This role requires strong organizational and communication skills to effectively manage client training schedules and ensure accurate drug and alcohol test collection, aligning with our mission to provide exceptional client services and maintain our commitment to empowering our clients to prevent tragedy.
Responsibilities Organize daily client training classes.
Collect substance abuse specimens according to established procedures.
Complete necessary documentation and paperwork associated with sample collection.
Provide excellent customer service and ensure a positive experience for individuals being tested.
Perform office clerical duties (e.
g.
, filing, answering the phone, data entry to report test results).
Maintain confidentiality of sensitive information.
Competencies and Qualities Qualified candidates must have the following competencies and qualities: Excellent interpersonal and communication skills; excellent customer service skills are essential to success in this role.
Demonstrate good organization, communication, and interpersonal skills.
Basic computer skills in Microsoft Office with the ability to learn new software.
Able to make decisions based on established procedures and exercise good judgment and seek Supervisor guidance when appropriate.
Able to work in a fast paced environment while maintaining a focus on quality and extreme confidentiality.
Education, Experience, and Certifications Required High School Diploma or equivalent Willingness to work in Mobile, AL at our corporate headquarters Proficient use of the Microsoft Office Suite, specifically Word, PowerPoint, and Excel Experience with DOT and FMCSA and/or medical office setting Preferred Experience with industrial contractors Experience with employee onboarding procedures Experience with drug and/or alcohol collections