Client Resource Advisor

Job Description For this opening we will consider candidates from the following locations: Mobile,AL,United States | Client Resource Advisor Essential Duties: Responsible for optimizing client operations efficiency by prioritizing escalated tasks, actively participating in problem resolution, and sharing technical and process knowledge Serving as a knowledge reference for technical, financial and process issues and providing assistance and guidance to co-workers on best approaches, practices, and lessons learned Troubleshooting and resolving high-level technical issues, coordinating the cooperation of any cross functional departments in order to ensure the matter is followed to resolution and the client's needs are met in an efficient manner Assisting in creation and management of team performance improvement objectives and programs, ensuring the most efficient and industry current processes are being applied Maintaining adherence to corporate and departmental policies and procedures Applicant for this job will be expected to meet the following minimum qualifications: Education: Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required.
Equivalent work experience may be substituted for educational experience.
Bachelor's degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred Experience: Minimum 5 years customer service or technical experience in a business to business environment is required Minimum 2 years notifications systems experience preferred Minimum 1 year experience working in the healthcare or technical industries preferred Minimum 1 year in a management, team lead, or advisory position preferred Time spent in pursuit of an advanced degree (e.
g.
Junior/Senior year of a Bachelor's, etc.
) may be substituted in lieu of equivalent work experience requirements Intermediate knowledge of Microsoft Word, Excel, and PowerPoint Compensation: Want to love where you work? At TeleVox, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing! Job Snapshot Employee Type: Full-Time Location: Mobile, AL Job Type: Other Date Posted: 12/22/2023 Job ID: 213923