Purpose
The Contractor Management Software Specialist will vet the sub-contractors’ commitment to safety by reviewing the exposure-based requirements in our proprietary software and communicating deficiencies as needed.
Responsibilities
Contractor Communication
Interacts with contractors via telephone, email, online chat, screen-share, or in person to provide support and information on Owner Client’s contractor management program.
Maintains contractor accounts and records of customer interactions with details of inquiries, complaints, or comments in CRM.
Contractor Account Reviews
Compare submissions to owner requirements
Resolves minor processing problems
Seeks assistance from supervisor or other appropriate staff for issues beyond immediate expertise.
Contractor Customer Support
Ensures that appropriate actions are taken to resolve contractor problems and concerns.
Fields contractor questions and complaints using SafetyPlusWeb CQ and SafetyPlusWeb expertise
Maintains confidentiality of sensitive information
Performs other related duties as assigned
Competencies and Qualities
Qualified candidates must have the following competencies and qualities:
Excellent written and verbal communication skills including active listening.
Service-oriented and able to resolve contractor grievances.
Proficient computer skills with the ability to learn new software.
Proficient in Microsoft Office Suite or related software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Strong organizational skills and attention to detail.
Ability to follow and apply varied processes
Ability to keep information confidential.
Ability to work independently.
Education, Experience, and Certifications
Required
High school diploma or equivalent.
2 years of customer service experience
Preferred
Bilingual in English and Spanish a plus, but not required
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