Posted : Thursday, August 22, 2024 06:45 PM
AGGRESSIVE EXPERIENCED TRUCKING TRANSPORTATION AGENT
Since 1958, Quick Delivery Service has been providing container drayage and logistics services to the entire Gulf Coast.
Our locations are strategically positioned in the key markets of the South Eastern Regions.
Mobile trucking company looking for a customer service agent for our Hot Shot/Truckload and Container Dept.
Truck transportation dispatch experience a must.
Knowledge of order entry, invoicing, HOS and E-log / ELD preferred.
Responsibilities
Dispatch Hot shot and backhaul loads
Manage incoming phone calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Dispatching tractor trailer trucks & additional fleet
Proven customer support experience or experience as a Client Service Representative
Experience with Microsoft 365
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
2-year degree preferred or High school diploma with valid experience
Benefits:
Simple IRA
Simple IRA matching
Dental insurance
Health insurance
Disability plans
Accidental Plans
Paid time off
Life insurance
Safety equipment provided
Vision insurance
Schedule: M-F 7-5PM
Salary paid position
Salary negotiable based on experience
Home time
Year round work
Office -Job
Type:
Company Hot Shot Dispatcher
• Phone : NA
• Location : Mobile, AL
• Post ID: 9144861092
Posted : Wednesday, September 04, 2024
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