Front Office Manager

Front Office Manager Location: Mobile, AL, 36606 Skills: Organized, Team Leader Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation.
Our culture expresses a memorable experience for all of our Team Members and guests alike.
So we’re constantly looking for individuals who work well together for a unified purpose.
For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.
If this is what you’re all about, consider joining our Team.
We are currently recruiting for a Front Office Manager to join our team! Ascent Hospitality is seeking a highly organized and experienced Front Office Manager to join our team in Mobile, AL.
The successful candidate will be responsible for managing the front office operations, ensuring that all guests receive exceptional service and that the office runs smoothly and efficiently.
Responsibilities: Manage the front office operations, including reception, reservations, and guest services Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently Supervise and train front office staff, ensuring that they are knowledgeable about the hotel and its services Develop and implement policies and procedures to improve the efficiency and effectiveness of the front office Manage room inventory and reservations, ensuring that all rooms are booked and that guests are assigned appropriate rooms Handle guest complaints and resolve issues in a timely and professional manner Ensure that all front office equipment is in good working order and that supplies are stocked Prepare reports on front office operations and present them to senior management Requirements: Proven experience as a Front Office Manager or similar role Excellent organizational and time-management skills Strong leadership and team management skills Excellent communication and interpersonal skills Ability to work under pressure and handle multiple tasks simultaneously Proficient in Microsoft Office and hotel management software Bachelor's degree in Hospitality Management or related field