We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
Qualifications
- Customer service experience in a hotel setting
- Front desk experience
- Proficiency in using multi-line phone systems
- Strong guest relations skills
- Ability to communicate effectively in a hospitality environment
- Fluency in multiple languages is a plus
- Prior experience in hotel management or hospitality management would be beneficial
- Familiarity with night audit procedures
- Bilingual candidates are encouraged to apply
Job Types: Full-time, Part-time
Pay: $17.
00 - $21.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* Day shift
* Morning shift
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 1 year (Preferred)
Language:
* English (Preferred)
License/Certification:
* Driver's License (Preferred)
Shift availability:
* Day Shift (Preferred)
Ability to Relocate:
* Mobile, AL: Relocate before starting work (Required)
Work Location: In person
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