We are looking for a dynamic IHG Hotel Front Desk Agent / Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and have work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
We are looking for a flexible person; There is no set schedule.
We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:
Sunday - Saturday
7am-3pm
3pm-11pm
11pm - 7am (sometimes)
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Maintains customers' privacy
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Knows daily activities and meetings taking place in the hotel.
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Reports any unusual occurrences or requests to the Front Office Manager or General Manager
Manages and resolves all guest complaints in a professional and courteous manner
Performs other duties as assigned
Performs cleaning duties
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
Experience with the hotel reservation software Opera
Experience with Gmail, Microsoft Office Suite (Word, Excel)
Ability to understand and adhere to proper credit card and cash handling policies and procedures.
Able to properly secure guest information.
Proper telephone etiquette
Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.
com
Engaging and Professional Customer Service Attitude
Excellent communication and organizational skills toward the public, hotel staff and management
We are:
Detail-oriented - quality and precision-focused
Innovative - innovative and risk-taking
Aggressive - competitive and growth-oriented
Outcome-oriented - results-focused with strong performance culture
Stable - traditional, stable, strong processes
People-oriented - supportive and fairness-focused
Team-oriented - cooperative and collaborative
Job Type: Part-time
Pay: From $12.
00 per hour
Expected hours: 24 – 32 per week
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Night shift
Overnight shift
Weekends as needed
Work setting:
In-person
Experience:
Hotel experience: 1 year (Preferred)
Ability to Commute:
Mobile, AL 36619 (Required)
Ability to Relocate:
Mobile, AL 36619: Relocate before starting work (Required)
Work Location: In person
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