Hotel Front Desk Service Representative

Guest Service Representative - Hotel Front Desk An exciting customer service role is available at our prestigious property! We are seeking a candidate who can efficiently, courteously, and professionally assist guests with all Front Desk-related functions.
Our primary goal is to maintain the high standards of service and hospitality that define the Courtyard by Marriott experience.
Ideal candidates will train in all 3 shifts, are dependable, be excellent problem-solvers, and enjoy working as a team.
Compensation: $14 - $15 hourly Responsibilities: Provide the highest quality of service to the customer at all times Promptly and effectively deal with guest complaints and requests Check guests in and out efficiently and in a friendly manner Post guest charges and compute guest bills, collect payment and make change for hotel guests following all cash handling procedures as required by Marriott Handle guest mail and messages per established procedures Become very knowledgeable of the Marriott Bonvoy Loyalty program, encourage guests to enroll, and assist with it.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies Answer switchboard in accordance with standards of proper telephone etiquette Block rooms and handle special requests Monitor room availability Handle safe deposit boxes used by guests per established procedures Keep lobby and desk area clean and presentable Have a thorough knowledge of emergency and security procedures Offer and properly handle requests for wake-up calls Know how to clean guest rooms to standards Clean lobby, meeting room, vending room, and back-office area as outlined in the Guest Service Representative Daily Cleaning Responsibilities Perform shift start-up and end duties; make cash drops Ensure all credit cards, cash, and change fund are balanced throughout each shift Inform management of any guest or systems-related complaints or problems Communicate with incoming staff and management by logging pertinent information in the pass-on log Keep maintenance informed of all maintenance needs Pass on guest lost and found inquiries to management Must wear proper uniform at all times in accordance with the Standards of Appearance Practice safety standards at all times Associates must adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the associate handbook Perform other duties as assigned, of which the associate is capable Qualifications: FOSSE experience, a huge plus Salesforce experience, a plus Good computer skills and problem-solving Strong communication skills Must be able to move luggage and/or packages weighing up to 40 lbs About Company Encore Enterprises is an equal opportunity employer with great benefits and a rapidly growing portfolio.
To learn more about Encore Enterprises please visit encore.
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