Patient Navigator

What We Strive For Strive Health is built for purpose — to transform a broken kidney care system.
We are fundamentally changing the lives of kidney disease patients through early identification, engagement and comprehensive coordinated care.
Strive's model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients.
Strive Health's interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience.
Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.
Why We're Worth the Application We Strive for excellence and were recognized as one of America's Best Startup Employers for 2023 by Forbes, Circle of Excellence, American Society of Transplantation, 2023, Best Places to Work – Denver, Comparably.
com, 2022, Best Places to Work – Denver, Built in Colorado, 2022 We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups: Strive Forward - LGBTQ Underrepresented Minorities Women and Allies We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including: Flexible time off Companywide wellbeing days Volunteer time off Leave packages including a sabbatical, parental leave and eight weeks paid for living donor Professional development A dedicated certified financial planner Headspace, Carrot Fertility and Gympass for all Strivers We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.
Strive Care Partners Strive Care Partners (SCP) is a dedicated business unit within Strive Health that partners with nephrologists to share and succeed in global risk contracts with payors.
SCP will benefit patients with CKD and ESKD through a comprehensive, patient-centered approach that enhances lives and local communities.
SCP develops local market partnerships with nephrologists and provides them with the tools necessary to be successful in managing risk on their patients.
Specifically, SCP delivers primary care services, specialized clinical programs, data integration and analytics, care teams, and administrative support services – all embedded within the nephrologist's practice.
SCP contracts with local market payors on the nephrologists' behalf to take global risk on their CKD and ESKD patients and provides nephrologists with meaningful short-term and long-term financial incentives, including participation in shared savings and equity-based programs.
Patient Navigator (Strive Care 365) The Patient Navigator is responsible for educating and enrolling patients into our complete care program specifically designed for people with kidney conditions.
While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits, in their home, or at health fairs.
Success is measured by enrolling patients into our care program which will occur through building strong relationships, being an educational resource, and helping navigate questions.
Essential Functions Proactively outreach to patients via phone to educate them on the care services available to them and enroll Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive Care365 Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them Assist patients with navigating confusion about our model, Medicare benefits, and how it differentiates to their current care Know the ins and outs of Medicare and apply this knowledge to help patients navigate insurance questions and issues Visit with patients in-person, when possible, at home or during medical visits Refer patients to approved licensed insurance broker partner when patient interest is expressed Meet with partner nephrologists and practice staff to build credibility of Strive Care365, earn the right to meet patients at their locations Maintain up-to-date client information in customer relationship management (CRM) tool (i.
e.
, Salesforce) Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities A positive and proactive attitude towards building a business Other duties as assigned Minimum Qualifications High School Diploma 2+ years' experience working with customers or patients in a professional setting Experience with promoting and selling primary care or other healthcare related services to high needs populations Experience in healthcare, specifically educating patients on care models or insurance plans Proficient PC skills Business travel Internet Connectivity - Min Speeds: 3.
8Mbps/3.
0Mbps (up/down): Latency <60 ms Preferred Qualifications Bachelor's Degree Sales background preferred Community health experience Experience with and a supportive attitude toward our patient population of older adults Proficient PC skills Entrepreneurial and positive attitude Effective and authentic interpersonal skills Healthy and competitive drive to succeed Empathy for the burden of kidney disease Annual Salary Range: $53,000.
00-$60,000.
00 Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off.
An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.
Strive Health is an equal opportunity employer and drug free workplace.
At this time Strive Health is unable to provide work visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Please apply even if you feel you do not meet all qualifications.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.
com