People want to work with a person, not a company.
PCH is a community of people; associates, guests and ownerships.
It is a relationship, built upon common purpose and values.
It’s more than a job, a guest experience, or a business investment.
Together, we are making a difference in people’s lives.
~Tony Davis, President
As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department.
This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found.
Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.
Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.
Our Benefits Include:
Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture:
Our team embodies service that spans beyond typical hospitality.
Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others.
For this reason, we love coming to work to create new experiences every day.
The secret sauce to our successful recipe: Put people first.
We celebrate our places.
We encourage independent thinkers who fill their workspaces and properties with joy.
PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality.
Our core values are the foundation of everything we do!
You belong here.
Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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