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Posted : Sunday, August 18, 2024 05:58 AM
People want to work with a person, not a company.
PCH is a community of people; associates, guests and ownerships.
It is a relationship, built upon common purpose and values.
It’s more than a job, a guest experience, or a business investment.
Together, we are making a difference in people’s lives.
~Tony Davis, President Detailed Job Summary · Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
· Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
· Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.
· Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests.
· Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort.
· Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions.
· Greet guests in a professional manner, providing a warm and friendly arrival experience.
· Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction.
· Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations.
· Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations.
· Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information.
· Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction.
· Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy.
· Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience.
· Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy.
· Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions.
· Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions.
Our Benefits Include: Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality.
Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others.
For this reason, we love coming to work to create new experiences every day.
The secret sauce to our successful recipe: Put people first.
We celebrate our places.
We encourage independent thinkers who fill their workspaces and properties with joy.
PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality.
Our core values are the foundation of everything we do! You belong here.
Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
PCH is a community of people; associates, guests and ownerships.
It is a relationship, built upon common purpose and values.
It’s more than a job, a guest experience, or a business investment.
Together, we are making a difference in people’s lives.
~Tony Davis, President Detailed Job Summary · Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
· Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
· Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.
· Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests.
· Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort.
· Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions.
· Greet guests in a professional manner, providing a warm and friendly arrival experience.
· Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction.
· Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations.
· Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations.
· Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information.
· Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction.
· Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy.
· Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience.
· Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy.
· Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions.
· Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions.
Our Benefits Include: Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality.
Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others.
For this reason, we love coming to work to create new experiences every day.
The secret sauce to our successful recipe: Put people first.
We celebrate our places.
We encourage independent thinkers who fill their workspaces and properties with joy.
PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality.
Our core values are the foundation of everything we do! You belong here.
Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
• Phone : NA
• Location : One Grand Blvd, Point Clear, AL
• Post ID: 9154368180
